Effective date: August 30, 2026
Songer Benefits Inc., doing business as Songer Insurance (“Songer Insurance,” “we,” “us,” or “our”), respects your privacy. This policy explains how we collect, use, disclose, and protect information when you visit songerinsurance.com, submit a form, schedule an appointment, call us, or otherwise contact our agency.
Information we collect
Information you provide. We may collect your name, telephone number, email address, ZIP code, employer or group information, appointment details, and anything you include in a message or quote request. If you choose to work with us on an insurance application or enrollment, we may later request additional information needed to compare coverage, verify eligibility, or complete an application. Please do not place Social Security numbers, financial account information, or detailed medical information in the website’s general contact form.
Information collected automatically. Our website and service providers may collect IP address, browser and device information, pages viewed, referring pages, approximate location, dates and times of visits, advertising or campaign information, and interactions with website features. This information may be collected through cookies, tags, pixels, logs, and similar technologies.
How we use information
- Respond to questions, quote requests, and appointment requests.
- Provide insurance education, comparison, application, enrollment, and customer-support services you request.
- Communicate about an existing request, application, policy, or service relationship.
- Operate, secure, troubleshoot, and improve the website and our services.
- Measure website and advertising performance and understand how visitors find us.
- Detect spam, fraud, security threats, and misuse.
- Maintain business records and comply with carrier, marketplace, contractual, regulatory, and legal obligations.
Calls, email, and text messages
When you submit a request, Songer Insurance may call or email you about that request. Submitting the website form by itself does not enroll you in recurring automated marketing text messages. If we request separate consent for text messaging or marketing communications, that consent is optional and is not a condition of purchasing insurance. You may ask us to stop non-required communications at any time. Transactional or service communications may still be sent when needed to respond to your request or service an existing relationship.
Cookies, analytics, and advertising
The website uses WordPress and may use tools such as Google Tag Manager, Google Analytics, Google Ads measurement, and security or anti-spam services. These tools may use cookies or similar technologies to measure visits, attribute advertising, prevent abuse, and improve the website. You can limit cookies through your browser settings. Blocking cookies may affect some website features.
How we disclose information
We may disclose information to employees and licensed agents who need it to assist you; insurance carriers, enrollment platforms, marketplaces, and authorized general agencies when you ask us to compare, apply for, enroll in, or service coverage; and vendors that provide hosting, website forms, email delivery, analytics, scheduling, security, spam prevention, and other operational services. We may also disclose information when required by law, to protect rights or safety, or in connection with a business reorganization.
Songer Insurance does not sell or rent personal information submitted through our website. We do not disclose website-form information to unrelated third parties for their own independent marketing. Information provided for Medicare Advantage or Part D marketing or enrollment is handled subject to applicable consent and Medicare marketing requirements.
Data retention
We retain information only as long as reasonably necessary for the purposes described in this policy, including responding to requests, providing ongoing service, maintaining records required by carriers or regulators, resolving disputes, preventing fraud, and meeting legal or contractual obligations. Retention periods vary by the type of information and the service involved. When information is no longer required, we take reasonable steps to delete, de-identify, or securely dispose of it.
Security
We use reasonable administrative, technical, and physical safeguards designed to protect information. No website, email, transmission, or storage system can be guaranteed completely secure. For sensitive application or enrollment information, use the secure method provided by your Songer Insurance advisor rather than the general website contact form.
Your choices and requests
You may ask to review or correct contact information you previously submitted, request deletion where we are not required to retain it, or opt out of non-required marketing communications. We may need to verify your identity before completing a privacy request, and some records may be retained when required for legal, regulatory, fraud-prevention, carrier, or recordkeeping purposes.
Children’s privacy
This website is intended for adults seeking insurance information and is not directed to children under 13. We do not knowingly collect personal information directly from children under 13 through the website.
Third-party websites
The website may link to Medicare.gov, HealthCare.gov, Google scheduling or maps, insurance carriers, social networks, or other third-party websites. Their privacy practices are governed by their own policies, not this policy.
Changes to this policy
We may update this policy when our practices, services, or legal obligations change. The effective date above shows when this policy was last updated.
Contact Songer Insurance
For privacy questions or requests, contact:
Songer Benefits Inc. d/b/a Songer Insurance
330 Harper Park Drive, Suite A
Beckley, WV 25801
Phone: 304-252-2158
Email: steven@songerinsurance.com